Privacy Policy
Last Updated: March 2, 2026 | Effective Date: March 2, 2026
FinLawExperts ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you use finlawexperts.ai / finlawexperts.com.
Disclaimer: FinLawExperts is a technology platform and professional directory. We are not a law firm, accounting firm, or legal referral service. All professionals listed on the platform are independently practising and solely responsible for their services. Listing on this platform does not constitute advertising or solicitation under Bar Council of India Rules, ICAI Code of Ethics, or any other professional regulatory framework.
1. Information We Collect
a) Information You Provide
- Expert Registration: Name, email address, phone number, city, address, professional credentials (CA/Lawyer), qualification, experience, bio, and practice areas.
- Client Registration: Name and email address (via Google Sign-In).
- Booking Information: Selected expert, date, time slot, consultation mode (video/in-person), and service brief.
- Payment Information: Payment transaction IDs processed through Razorpay. We do NOT store your credit/debit card details.
- Reviews: Star ratings and text comments left after consultations.
b) Information Collected Automatically
- Google Account Data: When you sign in with Google, we receive your name, email address, and profile photo.
- Usage Data: Pages visited, search queries, time spent on pages.
- Device Information: Browser type, device type, and operating system.
2. How We Use Your Information
We use the information collected to:
- Create and manage your account (expert or client).
- Match clients with relevant experts based on their needs.
- Process consultation bookings and payments.
- Display expert profiles, ratings, and reviews to clients.
- Send booking confirmations and reminders.
- Improve our platform, search algorithm, and user experience.
- Prevent fraud and ensure platform security.
- Comply with legal obligations.
3. Information Sharing
We do NOT sell your personal information. We share data only in these limited cases:
- Between Expert and Client: After a confirmed booking, the client receives the expert's contact details (name, phone, address) for the consultation. Expert details are NOT visible before payment.
- Payment Processor: Razorpay processes all payments. Their privacy policy governs payment data handling. Visit razorpay.com/privacy.
- Firebase/Google Cloud: We use Firebase for authentication, database, and hosting. Data is stored on Google Cloud infrastructure. Visit Firebase Privacy.
- Legal Requirements: If required by law, court order, or government authority.
4. Data Storage & Security
- All data is stored on Google Firebase/Cloud servers with encryption at rest (AES-256) and in transit (TLS/SSL).
- We use Firebase Authentication with Google OAuth for secure sign-in.
- Firebase App Check (reCAPTCHA v3) is enabled to prevent unauthorized API access.
- Firestore Security Rules restrict data access based on user roles.
- Payment card details are never stored on our servers — Razorpay handles all payment processing securely (PCI-DSS compliant).
5. Cookies
We use the following cookies:
- Firebase Authentication Cookies: Essential for keeping you logged in. These are necessary cookies and cannot be disabled.
- Google reCAPTCHA Cookies: Used by Firebase App Check to verify legitimate traffic.
We do NOT use advertising or tracking cookies.
6. Your Rights
You have the right to:
- Access: Request a copy of your personal data stored with us.
- Correction: Update or correct your profile information at any time through your dashboard.
- Deletion: Request deletion of your account and personal data by emailing us.
- Withdraw Consent: You may stop using our services at any time.
7. Data Retention
- Expert Profiles: Retained as long as the account is active. Deleted within 30 days of account deletion request.
- Booking Records: Retained for 3 years for legal and tax compliance purposes.
- Payment Records: Retained for 7 years as required by Indian tax law.
- Reviews: Retained permanently as part of the platform's trust system, unless removal is requested and approved.
8. Children's Privacy
FinLawExperts is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from minors.
9. Third-Party Links
Our platform may contain links to third-party websites (Razorpay, Google). We are not responsible for the privacy practices of these external sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. Continued use of the platform after changes constitutes acceptance of the updated policy.
11. Governing Law
This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mohali, Punjab, India.
12. Contact Us
If you have any questions about this Privacy Policy or your data, please contact:
FinLawExperts
Email: contact@finlawexperts.ai
Location: Mohali, Punjab, India